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Frequently asked questions

Contact us directly if your questions are not on the list

HOW LONG DOES SHIPPING TAKE?

WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?

LOST STOLEN OR UNDELIVERED PACKAGES

WHERE DO YOUR PRODUCTS SHIP FROM?

WHICH COUNTRIES DO YOU SHIP TO?

WHAT IS YOUR REFUND POLICY?

WHAT CURRENCY ARE YOUR PRODUCTS STATED IN?

WHAT PAYMENT METHODS DO YOU ACCEPT?

WILL THERE BE DUTIES/TAXES ON MY PACKAGE?

I RECEIVED DIFFERENT PRICING DETAILS IN MY SHIPMENT?